Terms

Terms and Conditions

Lume Creative Learning Studios offers a wide variety of classes and workshops for all levels and ages. Our classes are taught by experienced teaching artists with six to eight week session classes or shorter “pop-up” options. Our classes and workshops are held on site in the studios. Our mission is to ignite a special spark of imagination in each member of our community. We inspire participants to be creative and productive by offering quality classes and exciting events in a joyful, supportive, and inviting atmosphere.  Enrollment is on a first-come, first-serve basis. Please register at least three days prior to the beginning of class. Tuition and fees must be paid at the time of registration. Classes cannot be pro-rated. Lume reserves the right to cancel classes and workshops with insufficient enrollment, or substitute instructors under special circumstances. Most classes and workshops have a 12 student limit.

Right to Refuse Service

Lume would never refuse service to anyone on the basis of race, color, religion, sexual orientation, gender identity, or national origin.  We do, however, reserve the right to refuse service to individuals based on threatening behavior, distracting decorum, unduly intoxicated patrons, patrons under the influence of drugs, or any other behavior that puts the health, well-being, and safety of patrons and employees at risk.

Refund Policy

Cancellation Policy – Lume reserves the right to cancel any class, workshop, or event due to inadequate enrollment or faculty availability.  In the event that Lume cancels a class or workshop, registrants will receive full refunds for all fees paid for that class.  Students will be notified of cancellation after registration deadline.

To withdraw or inquire further about refunds and cancellations, contact us at info@lumestudios.com or call us at 215.551.LUME.  Requests for refunds must be made within 72 hours of registration.

Privacy Policy

Lume Creative Learning Studios LLC is committed to respecting the privacy of our customers and all visitors to our web site. The following document details the policies Lume has in place to safeguard your privacy. By using our web site and creating a user account, you are agreeing to the policies below.

Collection of Information
When you create an account on www.lumestudios.com, you share your first name, last name, phone number, mailing and email addresses with us. Your mailing address is required to purchase tickets or register for classes and events. When transacting a sale, we will also require your credit card number. At certain times, we may collect demographic information via website surveys or invite you to share with us your preferences to help us customize the e-mail messages you receive. This information helps us better understand our customers and is completely optional.

Email Addresses
When you provide your email address to Lume Creative Learning Studios, we will periodically contact you through email, providing you information about your account, upcoming events, special notices, Lume news updates, etc. If you don’t want to receive periodic email notices from Lume, please login into your account and update your preferences. A link to unsubscribe from email notices is also provided at the bottom of each email message.

Phone Numbers
We ask for your phone number primarily so we can provide better customer service -so we are able to contact you immediately if there is a change in your tickets for a class or event – time, place, date, cancellation – or if we have questions about your order or account.

Financial Information
Lume will protect any financial information you provide to us. If you purchase registration for services online, your credit card is encrypted using current secure communication technologies. Your credit card number will only be used for processing orders. Your order information will be stored on secure servers through Authorize.net.  This information is never shared with third parties.

Cookies
Cookies are small bits of data transferred to your computer by a website to facilitate your online experience. Cookies are only used on www.lumestudios.com to assist in customer log-in functions, track the progress of e-commerce transactions and to record session information in order to analyze website effectiveness. We do not share information obtained by cookies with other organizations on an individual basis.

Uses of Personal Information
Lume Creative Learning Studios uses the personal information it collects to process your orders, to notify you of programming changes and updates, and to personalize your experience, offering you unique services or event invitations based on your interests.

Links
Lume Creative Learning Studios’ web site provides links to other artists’ and organizations’ websites, but we are not responsible for the privacy policies, terms and conditions of use, or content of any such web sites. We encourage you to familiarize yourself with privacy policies and terms and conditions of use of linked web sites. You may agree to provide personal information to other companies who provide content for various parts of our web site. If you agree to provide information to such companies, that information will be subject to their privacy policies.

Changes to the Policy
New technology might continue to be added to www.lumestudios.com. Changes in the privacy policy will be reflected here as new technology is implemented, so please check back periodically.

Contact Us
If you have any questions or comments regarding this privacy policy, please email us at info@lumestudios.com
Phone: 215.551.LUME
Mailing Address: 1916-18 East Passyunk Avenue, Philadelphia PA 19148